Terms & Conditions

Acceptance of Terms

Welcome to DermEsthetics. These Terms & Conditions (“Terms”) govern your use of the DermEsthetics website (dermesthetics.ca) (the “Website”) and your interactions with DermEsthetics (“DermEsthetics,” “we,” “us,” or “our”).

By accessing or using our Website, or by booking or receiving a treatment with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or services.

Website Purpose

Our Website is provided to share general information about DermEsthetics, our treatments, our team, and our clinic. It is intended to help you learn about our services and make it easier to reach us or book a consultation.

The Website is for general informational purposes only. It is not intended to provide, and should not be relied upon as, medical advice, diagnosis, or treatment recommendations specific to your individual circumstances.

Medical Disclaimer

All content on this Website — including treatment descriptions, before-and-after images, blog posts, social media content, and general skincare information — is provided for educational and informational purposes only.

This content does not constitute medical advice and should not replace consultation with a qualified healthcare professional.
Every individual's skin, health history, and treatment needs are different. Suitability for any treatment can only be determined through an in-person or virtual consultation with our team.
You should not make decisions about your health or any treatment based solely on information found on this Website.
Always seek the advice of a qualified professional with any questions you may have regarding a medical or aesthetic condition.

No Doctor-Patient Relationship Through Website

Browsing our Website, submitting a contact form, or messaging us on social media or WhatsApp does not create a doctor-patient relationship, a clinician-client relationship, or any other formal healthcare relationship.

A formal treatment relationship begins only once a consultation has taken place, your suitability for treatment has been assessed by our qualified team, and you have provided informed consent for a specific treatment plan.

Appointment Booking Policy

Appointments may be booked through [Booking Platform], by phone, by WhatsApp, or via Instagram/Facebook direct message.
Booking an appointment is a request to be seen and does not guarantee that a specific treatment will be provided. All treatments remain subject to an in-person assessment and confirmation of suitability by our team.
We may require a deposit or credit card hold to secure certain appointments, particularly for injectable treatments.
We reserve the right to decline, reschedule, or modify a booking at our discretion, including for clinical, safety, or scheduling reasons.

Cancellation and Rescheduling Policy

We request that you provide at least [Number] hours'/days' notice if you need to cancel or reschedule an appointment.
Late cancellations or missed appointments ("no-shows") may be subject to a cancellation fee, at our discretion. [Note: Specific fee amounts and timeframes should be confirmed by DermEsthetics and inserted here.]
Deposits, where taken, may be non-refundable in the case of late cancellation or no-show, as communicated to you at the time of booking.
We understand that emergencies happen and will consider such circumstances on a case-by-case basis.

Pricing Disclaimer

Prices listed on our Website, social media, or promotional material are provided for general guidance and are subject to change without notice.
Final pricing is confirmed during your consultation and may vary based on your individual treatment plan, product quantities used, and specific needs.
Promotional pricing and package offers are subject to availability and may have specific terms, which will be disclosed at the time of the offer.
We do not guarantee that advertised pricing will be honoured retroactively or outside the stated promotional period.

Treatment Results Disclaimer

Individual results from any treatment vary from person to person and cannot be guaranteed.
Before-and-after photographs displayed on our Website or social media represent the actual results of specific clients and are not a guarantee that you will achieve the same or similar results.
Results depend on multiple factors, including your individual anatomy, skin condition, health history, lifestyle, and adherence to aftercare instructions.
All expected outcomes, risks, and limitations of a given treatment will be discussed with you in detail during your consultation, prior to obtaining your informed consent.

Eligibility for Treatments

Not all individuals are suitable candidates for every treatment offered by DermEsthetics.
Eligibility is determined by our team based on a full assessment of your health history, current health status, and treatment goals during consultation.
We reserve the right to decline to provide a treatment if, in our professional judgment, it is not appropriate, safe, or suitable for you.
Certain treatments may not be available to individuals who are pregnant, breastfeeding, under the age of 18, or who have specific medical contraindications, as assessed by our team.

User Responsibilities

By using our Website or our services, you agree to:

Provide accurate and complete information when booking appointments or communicating with us
Disclose relevant health history and medical information honestly and completely
Follow pre-treatment and aftercare instructions provided by our team
Attend consultations and appointments as scheduled, or provide appropriate notice of cancellation
Use our Website only for lawful purposes and not in any way that could damage, disable, or impair the Website

Intellectual Property

All content on this Website — including but not limited to text, graphics, logos, images, photographs, videos, and the overall design — is the property of DermEsthetics or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from this Website for commercial purposes without our prior written consent.
The DermEsthetics name, logo, and tagline "We Create Beauty." are trademarks of DermEsthetics and may not be used without permission.
Before-and-after photographs and client testimonials are used with consent and remain the property of DermEsthetics; they may not be copied or reused by third parties.

Website Content Accuracy

We aim to keep information on our Website accurate and up to date. However:

Third-Party Links

Our Website may contain links to third-party websites, platforms, or services (such as social media, booking platforms, or payment processors). These links are provided for convenience only.

Limitation of Liability

To the fullest extent permitted by applicable law:

DermEsthetics, its team, and its representatives shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this Website or its content.
We are not liable for outcomes resulting from decisions made based solely on general information provided on this Website, as opposed to an in-person consultation and individualized treatment plan.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable Ontario or Canadian law.

Indemnification

You agree to indemnify and hold harmless DermEsthetics, its team members, and representatives from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

Privacy Reference

Your use of our Website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal and medical information. Please review our Privacy Policy to understand our practices.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Ontario.

Changes to Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of our Website or services after changes are posted constitutes acceptance of the revised Terms.

Contact Information

If you have questions about these Terms & Conditions, please contact us: